Palm Wave Studios LLC

Privacy Policy

Last updated: January 2026

Palm Wave Studios (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or interact with our services, including website design, digital marketing, automation, AI integration, and communication services.

---

1. Information We Collect

We may collect the following types of information:

* Personal Information: Name, email address, phone number, business name, and any information you submit through forms or communication channels.

* Communication Data: Information related to SMS messages, emails, and other communications you send or receive from us.

* Usage Data: IP address, browser type, device information, pages visited, and interaction data.

* Cookies & Tracking Data: Data collected via cookies or similar technologies to improve website performance and user experience.

---

2. How We Collect Information

We collect information when you:

* Fill out contact or booking forms

* Opt in to receive SMS or email communications

* Interact with our website or services

* Communicate with us via phone, email, or SMS

---

3. How We Use Your Information

We use collected information to:

* Provide and manage our services

* Respond to inquiries and communicate with you

* Send SMS and email notifications, updates, and marketing messages (with consent)

* Improve our website, services, and user experience

* Comply with legal and regulatory requirements

---

4. SMS & Email Communications

Users may opt in to receive SMS (text) messages from Palm Wave Studios by:

Submitting a website form that includes an explicit SMS consent checkbox

Requesting information, support, or services where SMS communication is required

Initiating contact with us via SMS

By opting in, you consent to receive SMS messages related to:

Service inquiries and responses

Project updates, onboarding, and account-related communications

Customer support and service notifications

Message frequency may vary based on user interaction.

Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of SMS communications at any time by replying STOP.

For assistance, reply HELP or contact info@palmwavestudios.com

Consent to receive SMS messages is not a condition of purchase.

Palm Wave Studios does not sell, rent, or share mobile phone numbers for third-party marketing purposes.

---

5. Sharing Your Information

We may share information with trusted third-party service providers who assist us in operating our website, CRM, communication systems, and analytics. These providers are required to protect your information and use it only for authorized purposes.

We do not sell personal information.

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (e.g., customer service) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

---

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

* Analyze website traffic

* Improve functionality

* Customize user experience

You can control or disable cookies through your browser settings. For more details, please review our Cookie Policy.

---

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information. However, no method of transmission over the internet is 100% secure.

---

8. Your Rights & Choices

Depending on your location, you may have the right to:

* Request access to your personal data

* Request correction or deletion of your data

* Opt out of marketing communications

To exercise these rights, contact us using the information below.

---

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

---

10. Children’s Privacy